User Privacy Policy
This Privacy Policy explains how Lolajack Casino collects, uses and protects the personal information you provide when you register, play or otherwise interact with our services. We take your privacy seriously and describe below the categories of data we process, what we use it for, how we protect it and the choices available to you as a user in the United Kingdom.
Types of data we collect
We collect information you give us directly and information gathered automatically when you use our site. This helps us operate accounts safely, process transactions and provide customer support.
Personal data
Personal data includes details you provide during registration or account updates - for example name, date of birth, email address, postal address and verified identity documents when required for account checks. We also record contact history from emails, live chat and other support interactions.
Technical data
Technical data is collected automatically and covers IP address, device and browser information, operating system, language settings, and usage data such as pages viewed, session times and interaction with site features. This data helps us maintain security, prevent fraud and ensure the site works across devices.
Transactional data
Transactional data covers deposits, withdrawals, payment method details (subject to secure handling), wagering history and game activity. We use this information to process payments, comply with legal obligations and resolve disputes.
Use of information
We use your data to: provide and improve our services; verify identity and age; process payments and withdrawals; detect and prevent fraud and money-laundering; respond to support requests; and send service-related messages. Where you give consent, we may send marketing communications which you can opt out of at any time.
Data protection practices
We apply appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss or unlawful processing. Access to personal information is limited to authorised personnel and trusted service providers who act on our instructions. We retain personal data only for as long as necessary for the purposes outlined or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, measure site performance and deliver relevant content. You can manage cookie preferences through your browser settings or the cookie controls on our site. Some features may not function if cookies are disabled.
User rights
If you are a user in the United Kingdom you have rights including the right to access the personal data we hold about you, request correction of inaccurate information, request deletion in certain circumstances, and object to or restrict processing. Where processing is based on consent you can withdraw consent at any time.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our support team. We will verify your identity before actioning requests and will respond within a reasonable time. Some requests may be limited by legal or regulatory obligations, for example to preserve records related to payments or compliance checks.
Information sharing and third parties
We may share personal data with trusted third parties who provide services on our behalf - for example payment processors, identity verification providers, fraud prevention services and technical hosts. We require these partners to handle data securely and only for specified purposes. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time. We will publish changes on this page and, where appropriate, notify you by account message or email. Continued use of our services after updates constitutes acceptance of the revised policy.